You and many fellow citizens have discovered the bike or E:Bike in recent times quite new, accordingly, the rush is great on our services.
We therfore kindly ask for your patience and understanding for up to 4 weeks waiting time for a service appointment.
Your Stromvelo Team
Emergency repair
We try to perform emergency repairs (flat tires/change brake pads/change chain) within 48h
==>Brake discs with undersize or worn sprockets require a normal service appointment and can not be brought forward.
Did you buy the bike from us or have you already had it serviced by us?
Find my bike
Email *
Order number or frame number *
Where to find the numbers:
==>Use the email that was used for the order or the last service!
Trade in your old E:Bike
Trade-in instead of repair? We are happy to offer you the following amount for your old Stromer - provided it is in working order - when you switch to a Stromer of the corresponding serie
Service request
Shop
What is there to do? *
Remark
Desired weekday
Would you like a spare bike
==> Availability is not guaranteed! Service/Repairs - brought the evening before, picked up the following evening: CHF29, each additional day CHF19 Repairs/warranty work that take longer: first week CHF143, thereafter CHF109 per week
Would you like a spare bike
==> Availability is not guaranteed! Service/Repairs - brought the evening before, picked up the following evening: CHF49, each additional day CHF29 Repairs/warranty work that take longer: first week CHF223, thereafter CHF178 per week